Returns & Exchanges
We want you to be completely satisfied with your Ninepine technical apparel, which is why we offer a 30-day return window for all items in original, unworn condition with tags attached. Whether you need a different size or a full refund, our streamlined portal makes the process effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging and securely seal the parcel, ensuring all original hangtags remain attached to the garments.
Attach the Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return package.
Ship and Track
Drop off your package at the designated courier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing