Frequently Asked Questions
Everything you need to know about your Ninepine experience
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
You can return or exchange any unworn items with tags attached within 30 days of delivery. Simply visit our online returns portal to generate a prepaid shipping label.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite similar garments for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, at Ninepine we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make urgent changes.